University of Redlands

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Moodle Support:

Regular support hours: Monday - Friday, 8:00am - 5:00pm

If you are enrolled in a course that does not appear in Moodle, your instructor may have hidden it from student-view. Courses are hidden from student-view by default at the start of each term until an instructor makes the course available. Please contact your instructor to ensure that they have made the course available on Moodle. If the course has been made available by the instructor and you are still not able to access the course, please contact moodle­support@redlands.edu.

Support Documentation: How-to Videos

Have a question about your course? Email our Moodle Support team (behind the Jones Computer Center in the Armacost Library) at MoodleSupport@redlands.edu

For your privacy and security, as well as our responsibility to safeguard your information, please send communications from a secure Redlands email. Please include the following helpful information for fastest service:

  • Course URL (ex. http://learn.redlands.edu)
  • Moodle course name, number, and section (ex. 2018FA Prin of Bio: Mol/Cel & Gen Lab (BIOL-201-01))
  • Instructor's name
  • Screenshot of the error screen
  • Your full name
  • Phone number

We will look into the situation and return your email as soon as possible.

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